Privacy Policy

This Privacy Policy describes how Lending Drive USA ("Company," "we," "us," or "our"), a licensed direct auto lender, collects, uses, discloses, and protects information about you in connection with our website at www.lendingdriveusa.com and our auto loan services. By using our website or applying for a loan, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Identity Information: Full name, date of birth, Social Security Number (last 4 digits for portal access; full SSN for credit applications)
• Contact Information: Phone number, email address, mailing address
• Financial Information: Monthly income, bank name, account number, routing number, employment information
• Vehicle Information: Vehicle year, make, model, current mileage, current lender, current payment amount, type of loan
• Application Data: Loan amount requested, down payment, loan purpose, credit history
• Technical Data: IP address, browser type, device identifier, pages visited, referral URL

2. How We Use Your Information

We use your personal information to:

• Process and evaluate your auto loan application
• Verify your identity and confirm eligibility
• Conduct credit checks and underwriting (with your authorization)
• Communicate with you about your application status, loan terms, and account
• Send transactional emails, including welcome and status update notifications
• Generate and deliver loan documentation and disclosures
• Comply with federal and state lending regulations
• Detect fraud and prevent unauthorized access
• Improve our website and services

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Credit Bureaus: We report loan activity to credit reporting agencies as required by law.
• Service Providers: We may share information with trusted vendors (email delivery, document signing, identity verification) who are contractually bound to protect your data.
• Legal Compliance: We may disclose information when required by law, subpoena, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Gramm-Leach-Bliley Act (GLBA) Compliance

As a financial institution, we are subject to the Gramm-Leach-Bliley Act. We provide this privacy notice as part of our obligation to inform you of our information-sharing practices. You have the right to opt out of certain disclosures of your non-public personal information to non-affiliated third parties. To opt out, contact us at legal@lendingdriveusa.com.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive financial data
• Access controls restricting employee access to personal information on a need-to-know basis
• Regular security assessments and monitoring

No method of internet transmission or electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Loan application data is typically retained for a minimum of seven (7) years in accordance with applicable federal record-keeping requirements.

7. Your Rights (California Residents – CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information; however, you may contact us to confirm this.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, submit a request to legal@lendingdriveusa.com or call 818-946-1092. We will verify your identity before processing the request.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly without them. We do not use cookies to collect personal financial information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately at legal@lendingdriveusa.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: legal@lendingdriveusa.com
• Phone: 818-946-1092
• Mail: Lending Drive USA · 15303 Ventura Blvd, Suite 900 · Sherman Oaks, CA 91403